Services

We administer the electronic health record and practice management systems your practice runs on, including athenaOne and Office Practicum.

• User accounts, roles, and access
• System setup and configuration
• Scheduling and practice management setup
• Coordination with EHR vendor support

Switching systems or still working on paper? We handle the move so your team can keep seeing patients.

• Data migration from one EHR to another
• Digitizing paper charts and records
• Moving paper-based practices onto an EHR, from setup through go-live

We run the technology and communication systems that connect your practice with patients, payers, and vendors.

• Business phones and patient texting (Dialpad)
• Email and domains (Google Workspace)
• Practice websites
• Computers, devices, and everyday IT support

We manage the revenue cycle so claims go out clean and payments come in.

• Claims submission
• Payer follow-up and denials
• Payment and ERA posting
• Patient statements and billing questions

We keep your providers enrolled and your payer relationships current.

• Provider enrollment with insurance plans
• Re-credentialing and provider updates
• Payer contracts and renewals

We maintain the compliance programs a medical practice needs.

• HIPAA policies, forms, and privacy practices
• OSHA compliance program
• Staff training records

We handle the people and payments side of the business.

• Hiring and onboarding non-clinical staff
• Payroll coordination
• Vendor payments

We provide and manage the non-clinical team that keeps the office running.

• Front desk and reception
• Phones and scheduling support
• Office administration

We keep the practice stocked and the vendors managed.

• Medical and office supply ordering
• Vendor management
• Inventory tracking

We manage your locations and, when it is time to move, we relocate the practice.

• Office space and facilities management
• Relocating practices to new locations
• Moving phones, IT, and systems to the new site

On behalf of our client practices, we handle patients’ non-clinical requests by phone and text. Clinical questions always go to the practice’s licensed clinicians.

• Appointment and scheduling requests
• Billing questions
• Office updates and general information